IDC MarketScape:

Worldwide Digital Fax 2024
Vendor Assessment

Consensus Recognized as a Leader

Consensus Cloud Solutions has been recognized as a Leader in the IDC MarketScape: Worldwide Digital Fax 2024 Vendor Assessment (IDC #US51812124, December 2024).The report recognized Consensus for strengths in brand, interoperability, customer service, and patents.

After a thorough evaluation of Consensus based on a set of criteria including product capabilities, market reach, and growth potential, the IDC MarketScape concluded that:

“Customers looking for a proven and robust cloud-based fax solution should consider Consensus. The company not only has an extensive 25+ year history as a pioneer and innovator in the cloud fax market but also has a collection of complementary technologies to improve the fax process with streamlined workflows, digital signature support, and the presence of AI technology to efficiently identify and extract important information and quickly expedite the sharing of information across multiple systems, standards, and data sets.”

The true potential of digital fax is unlocked when it seamlessly integrates with other technologies. By leveraging APIs, artificial intelligence, eSignature, and other advanced tools, organizations can transform fax data into actionable insights, streamline workflows, and achieve new levels of productivity. These capabilities not only modernize a critical business function but also drive significant value by improving interoperability.

Keith Kmetz

Program Vice President, Imaging, Printing & Document Solutions of IDC and the Report Author

Services/solutions evaluated: eFax Corporate® and ECFax and Clarity; the company also offers several other companion products in its fax portfolio such as sFax, SRFax, Consensus Unite, SOHO/Consumer eFax, MyFax, SRFax SOHO, MetroFax, and other smaller fax brands.

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IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of technology and suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier’s position within a given market. The Capabilities score measures supplier product, go-to-market and business execution in the short-term. The Strategy score measures alignment of supplier strategies with customer requirements in a 3-5-year timeframe. Supplier market share is represented by the size of the icons.